Question 1

What type of products and services do you provide?

Accepted Answer

We are a full service printing workshop offering  a wide range of products and services. To see a full listing of what we can offer you, check out "What's in our Workshop" section in the home page of our website. For ordering pre-made items, please see "Shop" section on menu bar.
 
If your printing requirement is not found on these pages, kindly fill out a cost estimate request form on our "Contact" section and a customer service representative will assist you to see if we are able to supply an exclusive project.

Question 2

How do I get a cost estimate?

Accepted Answer

Kindly fill out a cost estimate request form on "Contact" section and our accounting staff will reach you via email.
 
For urgent requirements, you may call us at 817-7008 and a customer service representative will assist you for faster transaction.

Question 3

What file format should I use when submitting my electronic document for printing?

Accepted Answer

PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.
 
We also accept files in Eps, Ai, PSD and TIFF formats.

Question 4

At what resolution should I save my photos and graphics?

Accepted Answer

Resolution should be set to 300 dpi. Pictures and graphics pulled from internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixelated and blurry when printed.
 
Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

Question 5

What is a proof and why is it important that I look at it?

Accepted Answer

In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want, especially for bulk orders. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

Question 6

What is the Pantone Matching System?

Accepted Answer

The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

Question 7

Why do the printed colors look different from the colors on my screen?

Accepted Answer

Printers and monitors produce colors in different ways, which is why a proof is delivered first before producing the final item.
 
Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.
 
When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

Question 8

Once I submit the documents, how long will it take to finish my project?"

Accepted Answer

Simple jobs and single orders are often completed within 5 business days. However, some projects may take several days to complete depending on their complexity and size.
 
Our customer service will provide you turnaround time upon sending the cost estimate of the project. We always strive to provide an accurate estimate of the turnaround time for each job we do and we’ll always work with you to find ways to complete your project when you need it.

Frequently asked questions